We will accept product returns within 14 days of the dispatch date. Returns received after the 14 days time frame may not be refunded and you may be liable for any return postage.
Return costs and Receipts
The cost of and safe return of the goods is the responsibility of the customer and we recommend a receipt is obtained from Royal Mail or the carrier in case the goods are mislaid or arrive damaged and the customer needs to claim against the courier.
Packaging of Returns
Goods should be returned in suitable and adequate packaging, as to protect the product/goods from the rigors of the postal or carrier system.
Sealed Items must be unopened
Where goods are supplied in sealed packs or containers, the packs or containers must be unopened.
Bespoke or 'non stock' items which have been sourced for the customer or have been cut to a special size cannot be returned.
When the goods have been received at our premises we will process the refund within 14 days. The refund will include the cost of the original postage for delivery only if the full order is returned to us.
Exchange of Products
If the customer orders the wrong product and wishes to exchange it for another item this will be treated as two separate orders. A new order will need to be submitted online.
Postage for Exchanges
The original postage will not be credited and there will be a new delivery charge for the second item unless we have previously negotiated another arrangement.
We regret that we are unable to accept returns under the following circumstances:
If the order was placed from overseas.
Especially for you
For products ordered from our suppliers especially for you.
Cut Lace and Ribbon
For bespoke products created including cut products and lace.
Cut Card and Paper Products
Please note that ALL cut card and paper products other than A3 or A4 cannot be returned because they have been cut and made to order. Cut products are cut with a +/- 2mm tolerance.