Returns and Refunds

wowvow ®  – returns

  • Consumer Protection

    Under the Consumer Protection (Distance Selling) regulations the customer has the right to a 7 day 'cooling off' period during which time the customer may change their mind and return the goods.

  • Regulations

    View the regulations

    View the The Consumer Protection (Distance Selling) Regulations 2000.

  • Notify us within 7 days

    If you no longer require the goods received, please notify us in writing within 7 days of receipt. A returns number must be obtained for us to process your return efficiently.

  • Contact us for a returns number

    Contact us on 01782 639733 or email support@wowvow.co.uk for a returns number.

  • 14 days to return products

    We will accept product returns within 14 days of the dispatch date. Returns received after the 14 days time frame may not be refunded and you may be liable for any return postage.

  • Return costs and receipts

    The cost of and safe return of the goods is the responsibility of the customer and we recommend a receipt is obtained from Royal Mail or the carrier in case the goods are mislaid or arrive damaged and the customer needs to claim against the courier.

  • Packaging of returns

    Goods should be returned in suitable and adequate packaging, as to protect the product/goods from the rigors of the postal or carrier system.

  • Seal items must be unopened

    Where goods are supplied in sealed packs or containers, the packs or containers must be unopened.

  • Bespoke items

    Bespoke or 'non stock' items which have been sourced for the customer or have been cut to a special size cannot be returned.

  • Refunds

    When the goods have been received at our premises we will process the refund within 14 days. The refund will include the cost of the original postage for delivery only if the full order is returned to us.

  • Exchange of products

    If the customer orders the wrong product and wishes to exchange it for another item this will be treated as two separate orders. A new order will need to be submitted online.

  • Postage for exchanges

    The cost of and safe return of the goods is the responsibility of the customer and we recommend a receipt is obtained from Royal Mail or the carrier in case the goods are mislaid or arrive damaged and the customer needs to claim against the courier.

  • Sorry

    We regret that we are unable to accept returns under the following circumstances:

  • Overseas

    If the order was placed from overseas.

  • Especially for you

    For products ordered from our suppliers especially for you.

  • Cut lace and ribbon

    For bespoke products created including cut products and lace.

  • Cut card and paper products

    Please note that ALL cut card and paper products other than A3 or A4 cannot be returned because they have been cut and made to order. Cut products are cut with a +/- 2mm tolerance.