DPD Pickup
DPD Pickup
DPD Pickup is currently unavailable at the checkout as a delivery option. We hope to be able to reintroduce this option in the future.
DPD Pickup allows you to have your parcel delivered to your local DPD Pickup shop (2,500 shops). You'll be notified by email & SMS when your parcel is ready to collect, and you'll have up to 7 days to collect at a time to suit you. Select the DPD Pickup option in the checkout.
What Is DPD Pickup?
A delivery service that allows you to pick up your parcel from a chosen collection point.
How many Pickup points are there?
2,500 DPD Pickup shops in the UK, with a DPD Pickup point within 10 minutes’ drive of 93% of the UK population and 5 minutes’ walk within central London.
What information do I need to take with me?
Take your Pickup pass. Photo ID (photo driving licence or passport) is only required for high value items. If you can't take your Pickup pass, either printed or on your smartphone, you’ll need two forms of ID: your passport or driving licence, and a utility bill.
What forms of ID are not accepted?
The following forms of ID are not accepted:
Student ID
UK citizen’s ID
Bus pass
Work pass
What do I do if I haven't received my Pickup pass?
If the estimated delivery date has passed, contact wowvow customer service, who will check whether your parcel has arrived in shop and advise accordingly.
How long will my parcel stay in the store?
Your parcel will stay in the store for up to 7 days, so you can collect at a time to suit yourself.
When will my parcel be ready to collect?
Simply select DPD Pickup as your delivery option at check-out. Following the day of despatch your order will be delivered by 12 noon next day.
What Forms of ID are accepted?
From 2018 all you need to take with you is you pick up pass.
DPD Pickup shops now only require photographic ID for high value items – that is, a passport or photo driving licence to release your parcel.
What do I do if I can't find my Pickup pass?
Your parcel number will be in the email/text that your received when the parcel was dispatched. Visit www.dpd.co.uk and enter your parcel number and your home postcode. From here you can click to download your Pickup pass.
Can someone else pickup my parcel for me?
The shop will only release the parcel to someone with the same surname. They must have the Pickup pass and their own photo ID.
Is Pickup available in Ireland, The Channel Islands The Isle of Wight and the Isle of Man?
Unfortunately there are no DPD Pickup points in these locations.
How much is DPD Pickup?
A next day delivery by midday to your chosen DPD Pickup store costs £4.99, contact us if you require an express DPD Pickup solution (an additional £3 express charge will apply).
What is the maximum weight for DPD Pickup?
Parcels are accepted by DPD Pickup shops provided they weigh less than 20 kg and the two longest sides when added together do not exceed 120 cm (for example, parcels up to 60 x 60 x 59 cm are acceptable).
How can I track my order?
You will receive an email/text when the parcel is dispatched. Simply click through the link to track your parcel.
When are the Pickup locations open?
The opening times for your chosen store will be shown when you select the shop at check-out. Your Pickup pass will also show the shop opening times.
Where is my nearest DPD Pickup point?
When you enter your postcode at the checkout the nearest Pickup locations will be shown You can also check the locations on DPD.