Payments are processed by Braintree or PayPal. Customer details are encrypted and processed on a separate secure payment page. Further information is available on the Braintree and PayPal websites.
We do not see your credit card details or store them in any way. Braintree or PayPal should email a separate confirmation of the transaction.
Occasionally there may be problems with a payment and this may not be the fault of the customer. We will follow up all failed payments and endeavour to resolve the problem.